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A-Z Guide

A-Z Guide

ADA

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (phone and email)

ADDRESS

(Venue Name)
(Address)

ANIMALS

Animals are prohibited in the (Venue Name) with the exception of service animals assisting ADA patrons.

ATMS

ATMs are located within the Center at the following locations:

(Location on Ground Level)
100 Level (Section #)
300 Level (Section #)

BABY CHANGING STATIONS

Changing stations are available in the restrooms at the following locations:

(Location on Ground Level)
100 Level at (Section #)
300 Level at (Section #)

BANNERS/SIGNS/FLAGS

Banners/Signs/Flags are generally allowed if they meet the following conditions:

- They are in good taste
- They are not deemed offensive
- They do not include profanity
- They do not obstruct the view of any guests or any existing signage
- They do not present a safety hazard
- Venue Management reserves the right to remove Banners/Signs/Flags at any time.

Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

BIKE RACKS

Bikes racks are available for use in Lot _ on the wall closest to _ Garage. Patrons can access the bike racks in Lot _

BOX OFFICE

The (Venue Name) Box Office is located at the Ground Level of the East Side of the Center Monday – Friday from 9:00 AM – 4:30 PM.

For box office hours on the day of an event, please refer to the event information page for that specific event.

Tickets to Center events can also be purchased through Ticketmaster at 1-800-745-3000 or online via Ticketmaster.com.

CAMERA & RECORDINGS POLICIES

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

CATERING

All catering is provided exclusively in-house by (Caterer Name). Outside food and beverages of any kind may not be brought into the (Venue Name).

CHILDREN'S TICKET POLICY

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

CODE OF CONDUCT

The venue name patrons are responsible for their own conduct as well as the conduct of their guests and/or persons using their tickets. Venue staff will strive to maintain an atmosphere where all in attendance can enjoy the event.

Event patrons and guests in violation of the Customer Code of Conduct may be subject to ejection, arrest, and/or loss of ticket privileges for future events. If the behavior of a patron or patrons around you becomes disruptive or violates the Customer Code of Conduct, the incident should be reported to the nearest usher or security person.

CONCESSIONS

All concessions are provided exclusively in-house by (Concessionaire Name). Outside food and beverages of any kind may not be brought into the (Venue Name).

CREDIT CARDS

All major credit cards are accepted at all permanent concession locations and the Box Office. Parking is cash only.

DIRECTIONS

Please refer to the parking and directions section of this website.

DOOR OPENING

Door opening is at the discretion of Show Management. For opening times,please refer to the event information page for that specific event.

DRONES

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on (Venue Name) property without prior, written permission from management. Furthermore, persons operating a UAS on (Venue Name) property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

ESCALATORS/ELEVATORS

Escalators are located at (Locations)

EMPLOYMENT

For employment opportunities, please click here.

ENTRANCES

Entry location varies per event. For information about entrances for an event,please refer to the event information page for that specific event.

ENTRY SCREENING

Depending upon the nature of an event or when considered necessary by SMG and Show Management, a visual or full search will be conducted by the (Venue Name) Public Safety Department on all patrons prior to entering the (Venue Name). Patrons not willing to comply with search procedures prior to entering the (Venue Name) may return their tickets immediately to their point of purchase.

For a listing of prohibited items for an event, please refer to the event information page for that specific event.

EVENT BOOKING

The (Venue Name) has the flexibility and space to accommodate events small and large, from private parties to large-scale public events.

For private events, please email (contact email)
For public ticketed events, please email (contact email)

EVICTION POLICY

The following behaviors and/or activities are causes for eviction from the (Venue Name):
- Use of profanity or unacceptable language of any type
- Possession of illegal or unauthorized items
- Inappropriate or offensive dress
- Public intoxication
- Entering or attempting to enter any “off limit” area such as the playing surface, stage area, backstage, or restroom of the opposite sex
- Participating in a fight or instigating a physical or verbal altercation
- Verbally abusing, threatening, or intimidating other patrons or Venue Management
- Throwing objects of any type
- Possession of stolen or counterfeit tickets
- Possession of unauthorized banners or signs
- Smoking indoors

FIRST AID

First Aid services are provided during all events at the (Venue Name) and are located at (section #s).

Please click here to view first aid locations by level.

FOOD & BEVERAGE

Food & beverages are available for purchase during all (Venue Name) events. Outside food and beverages are not allowed in the (Venue Name).

All major concession stands in the (Venue Name) accept credit cards. Note that some portable food locations do not accept credit cards.

GROUP SALES

The Group Sales department can be reached at (800) 888-8888 (4667) or by clicking here.

GUEST SERVICES

Guest Services Booths are located on the 100 Level adjacent to section 108 and on the 300 Level adjacent to section 310.

Please click here to view guest service locations by level.

HEARING ASSISTANCE

Complimentary hearing assistance devices are available at the Guest Services Booth located on the 100 Level adjacent to section 108. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or ada@smgneworleans.com.

HOTELS

A listing of all hotel properties convenient to the Center can be found on THIS PAGE or CVB SITE.

LOST & FOUND

For lost and found information during an event, patrons should visit the Guest Services Booth located on the 100 Level adjacent to section 108. After an event, patrons should call the Public Safety department at (504) 587-3857 for more information.

LOST CHILDREN & COMPANIONS

Children who have lost their parents will be escorted to the nearest police officer, SMG Public Safety Officer or to the closest Guest Services Booth. The child’s name will be registered and broadcast immediately to all Guest Services Booths, police, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Guest Services Booth for assistance in locating their child.

Northeast Ground Level
100 Level (Section 108)
300 Level (Section 303)

MEDIA

For media inquiries, please contact media@smgneworleans.com.

To request event credentials, please contacteventcredentials@smgneworleans.com.

PARKING

The Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities.

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and Le Rouge Ln. Click here to view the location of bike racks in Lot 3.

For event day parking rates and information, please refer to the event information page for that specific event. Please note that all parking garages accept cash only.

PROHIBITED ITEMS

- Animals (with the exception of service dogs)
- Banners (large or in poor taste)
- Containers of any kind
- Contraband
- Glass
- Large/oversized bags. Maximum bag size is 12" x 12"
- Laser pointers
- Noisemakers
- Outside food and drink
- Projectiles
- Weapons
- Sticks, bats, poles, clubs (includes GoPros, selfie sticks, etc.)
- Video and audio recording devices
- Backpacks/knapsacks
- Helium balloons
- Glitter
- Stickers
- Fireworks
- Any other item(s) deemed unacceptable by Venue Management

If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The Center will not store any personal belongings or items of any type.

PUBLIC TRANSPORTATION

A public transportation stop is located on _ Street across from the (Venue Name)l.

PUBLIC SAFETY

The Safety Department is present during all events. For any public safety-related questions, please call (XXX) 587-3900. In case of an emergency, please call 911.
RE-ENTRY

RE-ENTRY

Re-entry is not permitted.

RESTROOMS

The (Venue Name) has 19 womens restrooms, 15 mens restrooms, and three family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

SMOKING

Smoking inside the (Venue Name) is prohibited by law. Smoking is permitted on the following exterior areas only: (locations of smoking sections)

*Inhaling e-cigarettes is not permitted inside the (Venue Name), but they may be used in the above smoking areas.

SOLICITATION

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Center property without prior, written authorization from Venue Management.

STROLLERS

Strollers are allowed into the (Venue Name). Patrons may check in strollers at the Guest Services Booth located at the 100 Level adjacent to section 108.


Patrons may keep strollers with them in the seating areas as long as it does not impede walkways or sightlines of other patrons.

TAILGATING

Tailgating is not allowed on (venue name) property or parking facilities.

TEXT MESSAGE SYSTEM

SMG offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis.

Questions or need further help in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-410-7081.

Participation in our service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or STOPALL to 69050 to be removed from any list and end subscription to the service.

TICKETS

The (Venue Name) Box Office is open Monday – Friday, 9:00 AM – 4:30 PM.

To purchase tickets on non-event days, please visit the (Venue Name) Box Office during normal business hours (9:00 AM – 4:30 PM) Monday through Friday. To purchase tickes on event days, please refer to the event information page for that specific event for Will Call hours.

Tickets can also be purchased at www.ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

TICKET ISSUES

For ticket-related problems prior to entering the Center, patrons should proceed directly to the nearest open ticket window location.

For ticket-related problems encountered inside of the Center, patrons should visit the Guest Services Desk located Section 108.

Click here to view the locations of Guest Services Desks by level.

TICKET RESELLING

The resale or attempted reselling of tickets on (Venue Name) property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

STOLEN TICKETS

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Smoothie King Center Box Office will make reasonable accommodations for replacement tickets.

DUPLICATE TICKETS

Patrons with illegally duplicated tickets will not be allowed entry into the (Venue Name)

TICKET REFUNDS

Refunds and exchanges are not allowed unless there was a change to the date or time of the show. All refunds are done at the point of purchase location.

TOURS

Venue Management does not offer tours.

VENUE MANAGEMENT

The (Venue Name) is managed by SMG, the world leader in private management for public facilities

VIDEO CAMERAS

For video camera policies, please refer to the event information page for that specific event.

WHEELCHAIRS

The (Venue Name) has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Services Booth located on the 100 Level adjacent to section 108.

The (Venue Name) does not provide escort personnel for patrons using wheelchairs. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3842 or ada@smgneworleans.com.

WILL CALL

Will Call is located at the (Venue Name) Box Office. A photo ID of the person who placed the order is required to receive the ticket.

For Will Call hours on event day, please refer to the event information page for that specific event.
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